Communication Devices Mandatory Software Upgrade

Incident Report for PBX On The Cloud

Resolved

Routers and Firewalls Mandatory Software Upgrade was successful and all our services have been restored.
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La actualización de software de Ruteadores y Cortafuegos fué exitosa y todos nuestros servicios han sido restablecidos.
Posted Feb 28, 2026 - 08:20 CST

Investigating

Our Main Data Center support personnel will be performing a mandatory Software Upgrade in Routers and Firewalls and our services will be interrupted from Saturday February 28th 00:00 hours CST for a period of 1.5 hours.
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El personal de Soporte de nuestro Centro de Datos principal estará efectuando una actualización de software mandatoria a Ruteadores y Cortafuegos y nuestros servicios serán interrumpidos el Sábado 28 de Febrero 00:00 CST por espacio de 1.5 horas.
Posted Feb 28, 2026 - 08:11 CST
This incident affected: PBX Services / Servicios de conmutador, Customer Portal / Portal de Clientes, Outbound International Calls / Llamadas internacionales de salida, Inbound Calls and Domestic Outbound (to USA) / Llamadas de entrada y salida domésticas (a EUA), Special International Outbound calls / Llamadas de salida internacionales especiales, and Special International Inbound calls / Llamadas internacionales de entrada especiales.